Refund Process

The refund accruing to the customer shall be processed within 15–20 working days from the date of cancellation request and subject to receipt of the refund from the respective service provider.

If payment was made through a valid credit card, the refund will be credited back to the same card. Payments made using any other payment method will be refunded through cheque, bank transfer, wire transfer or demand draft within a maximum of 30 days.

All refunds are processed only after the respective airline, hotel, transport provider or other service provider has released the refund amount.

Service Provider Liability

We act solely as a facilitator for travel services and shall not be held responsible for changes, deficiencies, disputes, delays or non-refund of fares and charges by third-party service providers.

Cancellation & Amendment Charges

Cancellation or amendment of any booking is subject to the cancellation policy of the respective airline, hotel, transport provider or other service provider.

Customers are advised to read the individual cancellation policy before confirming their booking. Any cancellation charges imposed by the service provider shall be borne entirely by the customer.

Additional cancellation fees may apply depending upon the specific services booked.

Important Notes

• Refund requests must be initiated through our office only.
• Refund timelines may vary depending on the respective service provider.
• Refunds cannot be processed for lost or damaged tickets.
• Refunds may be issued through cheque, bank transfer, wire transfer or demand draft.
• If the customer is unreachable on the contact details provided after making a hotel reservation, the booking may be cancelled without liability.